Manager, Customer Success, Multi-Asset Trading, Southern Europe As a Manager of the Trading Customer Success Team for Southern Europe, you'll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG's Trading Workflow clients. Reporting directly to the Head of Customer Success, Sales & Trading EMEA, you'll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives. Develop the CSM strategyfor the Trading proposition(KPIs, marketing, community, playbooks) andensureexecution ofregional and integral CSM programs. Create the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement. Develop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy. Collaborate with regional and global peers to share best practices and create community. Provide thought leadership to shape the CSM organisation at the proposition, regional and global level. Collaborate with the wider Customer Success leadership team, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy. Drive awareness of the Customer Success team and value proposition with clients. Participate in industry events for both Clients and Customer Success, be a brand ambassador for LSEGand bring trends back into the business to shape the organisation. Commercial Engagement: Partner with Sales and Account Managementto ensure retention campaigns and talent are aligned to drive positive renewal outcomes.



Collaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for optimal renewal and expansion outcomes. Monitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans. Identify opportunities / risks and areas of improvement to the Sales and Account Management leadership teamand align on actions to address. Experience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle. Ability to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function. Innovator who utilises data to inform decisions, creative problem solver, and ability to give constructive feedback to drive results. Strong knowledge of the financial markets, with a deep understanding of the Trading workflow, especially from a data vendor perspective. Proficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability. Committed to driving a high-performance culture, setting bold goals, and motivating teams to achieve excellence across diverse cultures & geographies. Exceptional organisational skills, capable of leading multiple priorities and projects simultaneously. Strong performance mentor skills,



with the ability to set clear expectations, provide regular feedback, and support professional development. We're proud to offer a working culture that supports growth, balance, and purpose: Hybrid and flexible working arrangements. Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data. A welcoming, inclusive culture backed by Employee Networks. Access to private healthcare, wellness support, and pension contributions. Professional development: Paid volunteer time to support causes that matter to you. A team that values your input and supports your goals. If you need reasonable accommodations during the application or interview process, please let us know
- we're here to support you Career Stage: Manager Compensation Information: LSEG is committed to offering competitive Compensation and Benefits. Benefits Information: LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. LSEG is a leading global financial markets infrastructure and data provider. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. We are committed to sustainability across our glo

📌 Senior Manager (Madrid)
🏢 Lseg
📍 Madrid