Encourage, recruit, register, and schedule guests to participate in recreation and activities, the associate will be requested to instruct the class should manage. Concerning recreation activities, the associate will assist other Activities Coordinators to lead and participate in the daily activities (e.g., arts and crafts, games and sports, social and family activities…) On a daily basis, the associate will provide information to guests about available recreation and wellness facilities and activities by promoting a fun and relaxing atmosphere. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies. Report accidents, injuries, and unsafe work conditions to a direct report; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.



Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 15 kg; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CRITICAL TASK

Recreation Communication and Coordination

Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Provide information to guests about available recreation and wellness facilities, activities, and equipment. Encourage and recruit guests to participate in recreation and wellness activities. Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter information in Squirrel…etc). Supervise and take care of minors during the activities (following company procedures). Lead and participate in the daily activities (e.g., arts and crafts, games, sports, social and family activities…)

Recreation Facilities Safety





Follow company policy and procedure during the activities (e.g., use waiver forms, minor authorizations forms…). Observe activity in the facilities and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manage. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the facilities (fitness center, pool, tennis courts, fun courts…) intended for the safety and welfare of guests and members.

Guest Relations

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directi

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🏢 MVCI MANAGEMENT
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