# Customer Success Manager.
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Enterprise18 strategic accounts > $75 K ARR.
Quarterly business reviews, executive sponsorship, expansion targets. Remote (AMER)Full-time$49 K + bonus Apply for this role Ask first##

About the role
You own the post-sale lifecycle for our biggest accounts.18-account book averaging $170 K ARR.
The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.##

What you'll do
* Own renewal + expansion across 18 strategic accounts
* Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability
* Partner with the SE on every renewal-blocking technical issue
* Identify expansion: signage, agentic shopping, rights API across the book##

What you'll need
* 5+ years CS at a Saa S company selling into ecommerce, martech, or retail tech




* Track record carrying a > $2 M ARR book at 110%+ NRR
* Comfortable with C-suite + VP-level executives
* Will-tear-up-the-slide-deck-and-show-the-dashboard energy### Interview process1.130-min intro with a hiring manager (this week)2.260-min role-deep-dive with two team members3.3 Take-home or working session, paid if > 2 hours4.460-min founders chat5.5 Offer in 14 days or less from the intro callRohin reads every application. Replies in < 72 hours, even the 'not right now' ones.## Apply for Customer Success Manager.
Enterprise Two minutes.
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📌 Customer success manager. enterprise (Madrid)
🏢 Idukki
📍 Madrid