A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high. ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.
What you will do Lead and develop a team of customer and consumer service representatives Monitor KPIs and SLAs and drive performance improvement Handle escalations and work with Quality and senior operational stakeholders Support training, reporting and continuous-improvement initiatives Coach with clear, regular feedback What we are looking for Native or near-native Danish Fluent Chinese and English,



spoken and written Previous experience managing customer-service teams Experience with customer-service processes and best practices Ability to analyse KPIs and performance data Salesforce or other CRM experience Strong communication and feedback skills

What we offer
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Salary:
€20,000 gross per year Bonus: up to €200 Relocation payment of €500, reimbursed after the first month Location, hours & start

Location:
Barcelona, Spain — on-site

Working hours
Monday–Friday, 09:00–18:00 Contract: Full-time Start: As soon as possible #J-18808-Ljbffr

📌 Customer service team leader – danish, chinese (Madrid)
🏢 Bcrecruitment
📍 Madrid