Customer Care Specialist (German)
- Relocation in CroatiaJob Openings Customer Care Specialist (German)
- Relocation in Croatia About the job Customer Care Specialist (German)
- Relocation in Croatia is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.
Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta ocasión, asegúrese de inscribirse hoy mismo. Position: Customer Care Specialist with German

Location:
Remote/work from home in Croatia Employment type: Full-time DUTIES AND

RESPONSIBILITIES:
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and elevate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot,



and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. xlqxfvg

REQUIREMENTS:
System knowledge: Very good user knowledge of common PC applications Communicative knowledge / social skills / soft

skills:
Very good knowledge of German (at least C1 level); Good ability to express yourself verbally and in writing in German Skilled conversation skills, linguistic fluency, understandable pronunciation in German Good communication and teamwork skills Expertise: Basic credit card-specific knowledge desirable OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Fully remote work from Croatia A dynamic and creative team with a positive and friendly atmosphere Good work environment
- the employer can show off great reviews from their employees Guidance and tools to reach your full potential. #J-18808-Ljbffr

📌 Customer care specialist (Madrid)
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