Experience the power of a game-changing career Want to be part of an innovative and growing team?
We're a general technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
As a Customer Service Representative on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Escalate potential service issues initially with Mentor.
Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Concentrix is a great match if you:



- Are bilingual or proficient in German plus advanced English - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers' needs - Can take ownership of, and progress calls to resolution or to escalate call to resolution Don't meet every requirement?
What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18: - Salary ** euros gross/year + up to * euros gross/year in bonus - Great location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
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📌 Customer Service Representative (Vitoria-Gasteiz)
🏢 Concentrix
📍 Vitoria-Gasteiz