Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Trainer and Quality Analyst in Barcelona (onsite) , you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Trainer and Quality Coach on our team, you will:

Training

- Newhire Training – Induction,



System set up, Content training (updating and creating training material), knowledge checks, final assessment and continuous communication with CNX Belfast leadership regarding trainee EWS
- Nesting support – post NH training (coaching, helpslots and quality scoring as agents are on approvals)
- Collaborating with Team Leaders regarding PSP's – tracking historical performance, identifying PSP triggers and providing support to TL and agent during their PSP
- Cross skill training agents to other LOB’s, provide ongoing refresher training and process update training as guided by the client
- Conducting monthly Workshops for the team on essential client processes including GDPR

Quality

- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client,

📌 Trainer and Quality Coach (Distrito de San Martín)
🏢 Concentrix
📍 Distrito de San Martín