Customer Experience Manager - Aftermarket m/f/d Role Purpose
Lead Marelli's Aftermarket Customer Service, Field Service, Engineering, and Overhaul & Repair teams to deliver a fast, responsive customer experience and profitable growth. As a global technology leader, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that help reduce emissions, and delivers innovative renewable materials to our customers across industries.
**_Customer Service and Order Management
+ Own quote performance across the responsible regions and products: increase quote volume, shorten turnaround time, prioritize critical opportunities, and improve quote conversion.
+ Lead the order-management process from receipt through delivery and closure, ensuring clear communication and performance to customer expectations for lead time, responsiveness, quality, documentation, and issue resolution.
+ Use CRM, operating metrics, and customer feedback to improve process flow, forecast demand, strengthen accountability, and increase capture rate.
Translate customer buying behavior, field intelligence, win/loss data, and competitive dynamics into engineered solutions, upgrades, obsolescence responses, and other offerings that improve OEM capture and reduce leakage.
+ Partner with Sales, Product Management, and global Aftermarket teams to identify installed-base needs and develop scalable offers that improve reliability, lifecycle value, and customer retention.
Build direct customer intimacy through a responsive, technically capable field-service organization that consistently delivers safe,



high-quality commissioning, troubleshooting, maintenance, and training.
+ Lead Overhaul & Repair performance and make the Marelli service shop the customers' preferred repair option by demonstrating superior technical value, quality, turnaround, communication, and lifecycle economics versus self-repair or non-OEM alternatives.
+ Actively track Marelli shipments and the installed base, and partner with Sales to create demand for commissioning, health checks, training, service agreements, contracts, upgrades, and repair opportunities.
+ Leadership and Performance
+ Lead and develop the Customer Service, Engineering, Field Service, and Overhaul & Repair teams with clear ownership, common processes, disciplined operating rhythms, and strong cross-functional collaboration.
+ Deliver bookings, revenue, margin, cash, quality, EHS, and customer-satisfaction commitments while improving productivity, capability, and succession depth.
+ Track a focused scorecard including quote volume, quote turnaround, conversion and capture rate, order responsiveness and on-time delivery, field-service utilization and case closure, repair capture, installed-base opportunities, bookings, revenue, margin, and customer outcomes.




Bachelor's degree in engineering or an equivalent technical discipline; significant experience in aftermarket, rotating equipment, customer service, field service, repair operations, or technical commercial leadership.
+ Strong customer orientation, commercial judgment, analytical capability, and bias for speed, accountability, and continuous improvement.
+ Fluent Spanish and English; able to work effectively across Sales, Operations, Engineering, Quality, Finance, global teams, and customers.
We are an equal opportunity employer and value diversity at our company. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our integral installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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📌 Cajero/A Reponedor/A — Atención Al Cliente + Descuentos (Toledo)
🏢 Grupo Dia
📍 Toledo