Role OverviewAllianz is a dynamic company in continuous transformation where your opinion matters and where you are part and protagonist of the change. We are looking for a Customer Experience Specialist who will contribute to driving our customer-centric transformation, with a special focus on the SME segment.
What You Will DoLead and participate in Customer Experience transformation initiatives, analyze customer needs, expectations, and pain points, design and coordinate initiatives to improve customer experience, and drive the implementation of improvement actions.
Why It Might Be a FitWe are looking for a profile with the ability to combine strategic vision and execution, leading initiatives that generate real impact on our customers and in the business.
RequirementsUniversity degree in Business Administration, Economics, Marketing, Engineering, or related fieldsExperience in Customer Experience, transformation, project management, process improvement, or similar functionsAbility to convert customer insights and business needs into concrete improvement initiativesExperience in coordinating projects and collaborating with multidisciplinary teamsHigh analytical capacity to work with information, indicators, and follow-up metricsAbility to organize, plan,



and manage multiple initiatives simultaneouslyExcellent communication and influence skills with different stakeholdersOrientation to results, autonomy, and ability to drive change in dynamic environmentsAdditional experience in the insurance sector or in financial servicesKnowledge of the SME segment and B2B environmentsExperience in designing customer journeys, customer voice programs, or customer experience methodologiesKnowledge of transformation methodologies, continuous improvement, and change managementExperience working with data analysis tools and reportingIntermediate to advanced level of EnglishBenefitsHybrid work model and adaptable scheduleCompensation for food and remote workExclusive discounts on Allianz products for employees and family membersPossibility of investing in Allianz shares at preferential conditionsAccess to continuous training and professional development programsAccess to innovative digital tools, including internal ChatGPTWellhub for promoting well-being and physical activityFree fruit and snacks in the officePossibility of working abroad for up to 25 days a yearTagged as: Change Management, Data Analysis, Project Management #J-18808-Ljbffr

📌 Customer Experience Specialist (Madrid)
🏢 RevOps Careers
📍 Madrid