REVLON, at its Barcelona HQ, is looking for a Customer Service Iberia Market professional to join the team. The Role The position is responsible for managing the Order-to-Delivery process, supporting the Sales team and acting as the main point of contact for customers regarding service-level performance. The role involves monitoring operational KPIs on a daily basis, identifying inefficiencies and supporting corrective actions, with a continuous focus on service excellence.

Key Responsibilities
* Manage customer service activities to ensure an excellent level of service.
* Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
* Support Sales & Marketing in achieving sales plans, ensuring relevant information is accurate, updated,



shared and validated.
* Coordinate and maintain customer and material master data to prevent complaints, returns and credits caused by incorrect information.
* Handle customer requests and act as the central point of contact for customer queries.
* Participate in continuous improvement initiatives to enhance the quality and efficiency of the order process. Requirements
* Bachelor's degree, preferably in Business, Supply Chain Management or a related field.
* 2-4 years of experience in B2B Customer Service within the FMCG or Cosmetics industry.

📌 CS Iberia Market (Barcelona)
🏢 Revlon
📍 Barcelona