? We’re Hiring: Customer Service Agent
- Portuguese Speaker At Netzon Group, we’re growing fast
- and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. ?

About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand. ✅

Key Responsibilities
• Work with customers to answer product information and resolve queries in a skillful and professional way.
• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
• Communicate with customers via phone, email, chat and social media.
• Become an expert and brand ambassador for the brand.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with team members and supervisors to improve service quality. ?What We’re Looking For




• Fluency in Portuguese and English.
• Additional languages are a plus.
• A passion for helping customers.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with an eye for details.
• A strong professional and proactive approach to problem solving. ?

What We Offer
• Start Date: November 16th, 2026.
• Contract: Fixed-Term 4 months with posibility for extension (1 month probation).
• Full-Time & Part-Time Options: 20hrs per week.
• Available Schedule: Monday to Friday 15:15 to 20:15.
•

Salary:
€9,595.39 gross per year.
• Working Model: Hybrid
- 6 days per month in the office.
• Training: Full-Time Training for 8 days
- 10 to 19hs Monday to Friday.
• Office

Location:
Barcelona (Eixample). ? Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. ? Start your career with us-apply now and become part of our growing team

📌 New Balance EMEA (Barcelona)
🏢 Netzon Group
📍 Barcelona