NTT DATA is looking for a ServiceNow CMDB-CSDM Analyst for one of our international clients. The CMDB/CSDM Analyst maintains the accuracy, integrity, and maturity of an organization's configuration data within ServiceNow, strictly aligning it to the Common Service Data Model (CSDM) framework. They analyze CI relationships, remediate data quality issues, and map technical assets to business services to support ITIL processes, security, and ITOM. Onsite presence in the Valencia office will be required. You will be responsible for:
• CSDM Alignment: Implementing and enforcing CSDM standards for Business Applications, Application Services, and Technical Services.
• CMDB Health Management: Using CMDB Health Dashboards to detect and remediate duplicate, orphaned, or stale CIs.
• Data Governance: Defining CI classes, attributes, naming conventions, and relationships, as well as managing the lifecycle of data.
• Discovery & Mapping: Managing and troubleshooting ServiceNow Discovery, Service Mapping, and data ingestion from third-party tools.
• Process Collaboration: Working with IT teams to align Configuration Management with Incident, Change, and Asset Management.
• Documentation: Creating Data Dictionaries, data flow diagrams, and maintaining documentation for CSDM modeling.
• Responsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners.
• Support the Hardware and Software Asset management process owners with centralization and normalization of data, management of vendor and contracts while enabling cost optimization and reducing risk.
• Assist in managing Discovery processes and schedules to ensure data is captured regularly and with minimal errors directly into the CMDB.
• Assist with and enable Service Mapping providing a service-aware view within the CMDB.
• Lead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders
• Capture business and user requirements, and provide estimates on the level of effort to deliver solution




• Identify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution
• Follow standard development and coding best practices, including agile/scrum concepts
• Design and develop ServiceNow workflows and integrations according to project, process, and customer objectives
• Assess impact of changes and work with development teams to minimize technical debt on the platform
• Manage the pipeline of demand and ongoing development activities, and work with platform owner to reprioritize new demand
• Conduct review, system design, test, verification, and documentation activities
• Manage clone and promotion activities across environments, including update sets management
• Investigate capabilities on the platform and provide demos or build proof-of-concepts as needed
• Work with IT teams to build and support existing and new integrations with various systems
• Identify opportunities to improve and streamline the overall platform and its performance
• Create knowledge articles for internal knowledge sharing, and for consumption by other teams including the IT Help Desk and End Users
• Assist in roadmap planning based on platform capabilities against strategic business needs
• Assist with annual upgrade activities and implementation, and coordinate with stakeholders to ensure platform is stable
• Provide platform operations and maintenance support; Be available for off-hour release deployments and support
• Conduct patching and remediation of security vulnerabilities For this role you will need to have experience in:
• Educational development, typically acquired through the completion of an advanced university degree in Computer Science, Systems Engineering, Information Systems,



or related discipline plus a minimum of 4 years of professional relevant experience; or a bachelor's degree in a related field of study plus a minimum of 6 years of relevant professional experience, is required.
• 3+ years of relevant experience using ServiceNow
• 3+ years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs
• Hands-on experience with ServiceNow CMDB, ITOM (Discovery/Service Mapping), and CSDM Framework.
• Domain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, …)
• Understanding of IT infrastructure, including servers, networks, cloud environments (AWS/Azure), and applications.
• Strong ability to analyze large datasets, identify trends, and remediate errors.
• Experience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment
• Experience configuring and maintaining MID Server
• Experience with Service Portal UI design and configuration
• Experience leading workshops to solicit requirements, and explaining platform capabilities in layman's terms
• Excellent documentation (writing and diagramming), interpersonal, and communication skills.
• Great ability to work in a fast-moving environment and with minimal supervision.
• Good understanding of organizational change management and communication
• Often requires ITIL Foundation and ServiceNow Certified Implementation Specialist (CIS)
- CMDB or ITOM.
• ServiceNow System Administration or Application Development or Implementation Specialist Certification
• ITILv3 or ITIL4 Certification preferred
• Proficiency in English, as this is the main working language. If you are interested and available for this opportunity as freelance contractor, please share your CV in ENGLISH as soon as possible. NTT DATA is a general consultancy company, employing over 20.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

📌 ServiceNow CMDB (España)
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