Summary

We are looking for a dynamic, hands-on Support Analyst who will be part of a team responsible for the day-to-day IT support for our users in Madrid and supporting our Global offices and users.

Core Responsibilities

Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and Execs Responding to queries via tickets, chat, email and phone for our general staff. Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment. Maintaining documentation of existing systems. Asset management. Working to Standard Operating Procedures (SOP’s). Research, install and configure new equipment and software. Managing stocks of equipment, consumables, and other supplies. Provide support and if needed travel to different regional based offices.

Who we’re looking for

Knowledge

Microsoft 365, Intune and Entra. Exchange Online, Teams and SharePoint Online 1st Line Support. Use and experience of IT ticketing system. Working to ITIL standards. Ability to provide meeting room equipment support.

Qualifications

ITIL v4

Experience

Experience in a similar role is essential (minimum 2yrs) Windows 11 Installation & Configuration. Management of Microsoft Office based products. Microsoft 365 Administration.



ServiceNow experience (desirable)

What challenges can you expect in this role?

Providing support across a range of technologies Working to support a global workforce Role combines elements of 1st and 2nd line support

Why you’ll make a great member of the team

Personal qualities

Customer Service Skills : Ability to provide polite and professional service, understand customer needs, and resolve issues efficiently. Problem-Solving Skills : Logical thinking, analytical skills, and persistence in resolving complex technical issues. Attention to Detail : Carefully examining all aspects of a problem to ensure accurate diagnosis and resolution. Self-Discipline : Ability to work independently, prioritise tasks, and manage time effectively.

Why you’ll want to work for us

Our company is a place where you can be yourself and grow, a place where your ideas and opinions matter.

Be you: We pride ourselves on being an inclusive community, where every individual is valued and treated with respect.

Be responsible: Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.

Be recognized: Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention

📌 IT Support Analyst (Madrid)
🏢 Lightsource Bp
📍 Madrid