Creating a future worth living for future generations gets us out of bed every morning.
Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure.
Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams.
Our thinking is both visionary and realistic.
We work independently and as part of a team.
With passion and the latest technologies.
We unite.
Join us at Dreso and let's create a world we want to live in.
Job Description
As an
IT Change Manager / Change Enablement Manager,
you will take on a key role within our Enterprise Service Management team.
You will help ensure that changes to our IT services, systems and infrastructure are implemented in a transparent, risk-aware and controlled way.
For us, Change Management is not about unnecessary bureaucracy or simply controlling changes.
Your goal is to enable change in a safe, efficient and pragmatic way.
Your responsibilities will include:
Managing and continuously improving our Change Enablement process
Supporting Change Owners in planning, assessing and implementing changes
Reviewing Change Records for completeness, risks, impact, testing, rollback planning and required approvals
Coordinating and facilitating our Change Advisory Board (CAB)
Creating transparency around upcoming changes and maintaining the Change Calendar together with the relevant teams
Identifying potential conflicts, dependencies and risks between planned changes at an early stage
Coordinating Standard, Normal and Emergency Changes according to their respective requirements
Working with IT teams to establish appropriate Standard Changes for recurring, low-risk activities
Coordinating Post Implementation Reviews and deriving improvement actions from failed or problematic changes
Analysing relevant metrics and continuously improving our Change Reporting
Supporting compliance with governance, ISO * and audit requirements
Creating clear guidelines and templates and helping our IT teams apply the Change process correctly and pragmatically
Work closely with IT Operations, Service Owners, System Owners, Incident Management, Configuration Management, Cyber Security and other ITSM and ESM functions.
What You Can Expect
You will become part of our
Enterprise Service Management team
and work at an important interface between IT Operations, Governance and Service Management.
Our ITSM and ESM environment already includes established processes such as Incident Management, Request Management, Change Enablement and Configuration Management, supported by a central Enterprise Service Management platform.
At the same time, we are continuously developing our Service Management capabilities.
Our current and future topics include:
Standardisation and automation of IT services
Continuous development of our ITSM processes
Expansion of reporting and data-driven process management
Further development of our CMDB and Service Management capabilities
Compliance by Design
Enterprise Service Management beyond traditional IT processes
This means you will not simply take over an existing process.
You will have the opportunity to
actively shape the future development of our Change Management and Change Enablement capabilities
.
This Role Is a Good Fit for You If ...
you enjoy bringing structure to complex changes
youbelieve processes are important, but do not think that more bureaucracy automatically leads to better results
you can support technical specialists while keeping governance and risk in mind
you enjoy facilitating discussions, coordinating stakeholders and bringing different perspectives together.
you want to take ownership and actively develop a central ITSM process.
Qualifications
You already have experience in
IT Service Management, IT Operations, IT Change Management or IT Process Management
and are ready to take responsibility for a central ITSM process.
An
ITIL certification
as well as experience with
ISO *, ISMS, IT Governance or audit requirements
is an advantage, but not mandatory.
A good understanding of Change Management / Change Enablement
Knowledge of the relationships between Change, Incident, Problem and Configuration Management
Experience working with technical teams and different stakeholder groups
The ability to facilitate meetings in a structured way and prepare decisions
Strong analytical skills and a structured, independent way of working
A pragmatic approach to processes, governance and standards
Confident and professional communication skills, even when dealing with different interests an

📌 Change-Management / Change Manager (m/w/d) (Málaga)
🏢 C&A
📍 Málaga