VA WORKS is seeking a responsive, detail-oriented Customer Support Representative to support Suntender Valuations, Inc.’s appraisal operations. You will assist customers, monitor appraisal orders, and coordinate with internal teams to provide accurate updates and resolve issues. This is a customer support position, not a people-management role.

Key Responsibilities

- Handle a high volume of inbound calls (90-100 + Daily) and outbound follow-ups regarding appraisal orders and customer inquiries.
- Respond professionally to customer questions by phone and email.
- Monitor and update appraisal order statuses in the company’s portal.
- Provide timely, accurate updates to customers and internal teams.
- Coordinate next steps, follow up on outstanding items, and escalate concerns when needed.
- Document communications and maintain accurate order records.
- Keep email correspondence and shared documents organized.

Qualifications





- 1 years of relevant customer service experience.
- Strong english verbal and written communication skills.
- Confidence handling a high volume of calls and customer follow-ups.
- Strong organization, attention to detail, and problem-solving skills.
- Proficiency with Google Docs, Google Drive, and email platforms.
- A dependable, professional, and solutions-focused approach.

Tools Used
The role may involve the company’s appraisal portal, CRM, Adobe Sign, Google Drive, Gmail, Microsoft Outlook, and Zoom.

Why Join Us:

- Independent contractor Position
- Structured Monday - Friday business hours .
- U.S. Holidays off
- Opportunity to grow within a fast-paced real estate team.
- Supportive training and clear progression pathways.

📌 Customer Support Representative (León)
🏢 VA WORKS
📍 León