Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world.
We're profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort.
Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do.
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It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team.
Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy.
This is an exciting opportunity for someone with a solid grasp of customer success processes who's looking to take their expertise and build something new
As our Customer Success Manager, you'll be responsible for:Acting as the first point of contact for all SMB clients' journey with BeyondHosting training webinars on revenue management best practices and how to effectively use our tool to increase revenuePerforming regular check-ins with key stakeholders to ensure customer goals are being metProactively managing relationships with accounts tomaintain overall customer healthMonitoring and reporting on the health and risk of accountsSecuring annual subscription renewalsResponding to requests for support in a timely mannerDocumenting learnings to assist troubleshooting efforts of other team membersProactively creating expert customer content (e.G. helpdesk articles, videos, training quizzes) to guide our customersContributing to the development of customer support processes as our customer base continues to growSo what kind of person are we looking for in this role?
The person who will be successful in this role will be:Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surfaceEmpathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issuesPeople and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience.
You pride yourself on going above and beyond for teammates and customersCreative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box ideaNow that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:1 to a maximum of 2 years of relevant experience in Customer Success Manager/

📌 Customer Service (Barcelona)
🏢 Beyond
📍 Barcelona