About Revolut
Since ****, Revolut has been on a mission to deliver just that. As we rapidly expand our B2B offering, we're looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.
Ready to take our customer experience to the next level and beyond? Owning the end-to-end onboarding process for your customer portfolio,
ensuring alignment with customer hiring goalsBuilding trusted relationships and becoming a trusted advisor for general hiringAddressing customer issues proactively and managing escalations throughout the lifecycleKeeping customers informed on new features and product updatesDriving ongoing product adoption and engagementDesigning and optimising processes to streamline onboarding and customer successCreating playbooks and customer-facing documentation and expanding our knowledge baseCollaborating cross-functionally with Product, Engineering, Sales, Marketing and Ops teamsSharing customer feedback and insights to shape the EOR product roadmap
2+ years of experience in a fast-growth B2B tech or SaaS companyExpertise in customer-facing roles, such as customer success,