Job Description
Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. At Mahle SBS as a Technical Support Advisor on our team, you will:
* Provide technical support and assistance to customers via e‐mail and phone.
* Addresses,
responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
* Provide response in a timely manner to customers queries and focuses on building close long‐term client relationships.
Key Responsibilities
& Tasks
* Delivers training to OEM ́s and assemblers as per request and business needs.
* Deploys high level knowledge in the market and collect information for corrective action & improvement.
* Takes control of OEM ́s claim by escalating to key company areas if necessary.
* Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
* Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
* Consults with users to determine steps and procedures taken to identify and resolve the problem.
* Prepares customer reports to track progress on improvement actions.
* Performs other related duties as assigned. Required skills
* Bike industry or mechatronic background is important
* Excellent verbal and written communications skills
📌 Technical Support Advisor (Barcelona)
🏢 Concentrix
📍 Barcelona
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