Join Our Team & Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast‐paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You'll Do
* Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
* Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
* Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
* Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
* Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
* Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. Why You'll Love This Role
* Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving integral company.
* Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge‐sharing environment where your ideas matter.
* Fast‐Paced and Innovative:



Be part of a company that embraces change and is shaping the future of digital learning. What We're Looking For
* Fluent or bilingual in German
* Intermediate English proficiency
* Passionate about customer success and relationship management
* Exceptional communication and analytical skills
* Highly organized and adaptable to varied projects
* Proactive problem‐solver with a growth mindset
* Team player who values collaboration and knowledge‐sharing Experience in Training, e‐Learning, or HR Solutions (SaaS) is a plus.

What We Offer
Our culture is unlike anywhere else. Starting day one of your, tons of awesome perks and benefits await you, including:
* Dynamic, startup‐like experience within the security of a fast-growing, 26‐year old Swiss‐based company.
* Learn from top executives and visionaries in the learning and language market.
* The experience of joining an innovative organization with an international, vibrant working environment.
* Full on‐boarding and fast ramp mentoring program leading candidate to success.
* World‐class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages
* Ability to work from any of our 20+ offices around the world.
* Exciting team‐building events.
* Reduced

working hours
on fridays as well as the month of August.
* Medical insurance. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: goFLUENT, headquartered in Geneva, Switzerland, is the world's leading B2B provider of hyper‐personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

📌 Customer Success Manager (Casares)
🏢 goFluent
📍 Casares