Company overview: TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at integral scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Perform analysis and problem resolution activities. Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues. Participate in knowledge sharing and training as required. Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.



3-5 Years of experience in a technical support and troubleshooting role. ~ BS in Computer Science or similar information technology degree. ~ Knowledge of UNIX, with a focus on scripting and parsing of data sets. ~ Experience in working with Java APIs. ~ Ability to read, parse and manipulate various technical formats including XML, EDI and CSV. ~ Working knowledge of B2B technologies including AS2, SFTP, and Web Services. ~ Experience with Supply chain software and knowledge of pharmaceutical industry preferred. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact .

📌 IT Support Engineer (España)
🏢 TraceLink
📍 España