Quantion is a Business Digital Transformation services company founded in 2015 and part of the Astek Group group operating in more than 25 countries with over 10,000 employees worldwide.
Our team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results.
We combine our teams in cutting-edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation.
We are looking for an experienced L2 Support Analyst to join an international client, contributing to innovative digital solutions within the IT Services and Technology industry.
? Main responsibilities:
- Monitor, investigate, and resolve Level 2 support incidents and service requests.
- Perform root cause analysis and troubleshoot technical issues across applications and systems.
- Escalate complex incidents when required and collaborate with Level 3 teams to ensure timely resolution.
- Maintain accurate documentation of incidents, resolutions, and known issues.
- Communicate effectively with stakeholders and users, providing regular updates on incident progress.
- Contribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency.
? Who are you?
- 2-4 years of experience in IT Support, Application Support, Service Desk, or similar Level 2 (L2) Analyst roles.
- Proven experience investigating and resolving production incidents independently.
- Strong analytical and problem-solving skills with a structured approach to troubleshooting.
- Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Advanced English level (B2-C1), enabling effective communication in an international environment.
Nice to have:
- Experience working in international and multicultural environments.
- Knowledge of IT Service Management frameworks such as ITIL.
- Experience with incident management, monitoring, or ticketing tools.
- Exposure to production support environments with SLA-driven operations.
Our offering:
? You will grow professionally in a company in constant development and evolution.
? You will benefit from a personalized follow-up of your professional projects as close as possible to your ambitions.
? You will make a real contribution to the company's development in real time.
?️ You will enjoy 23 days of vacation
? You will join our team: diverse, multicultural and constantly growing.
? You will have days full of good energy and good atmosphere.
📌 Analyst(m/f/d) (Barcelona)
🏢 Quantion
📍 Barcelona
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