Awaze in Málaga is seeking a Customer Experience Team Leader to guide a guest contact centre, coaching staff to deliver outstanding service and maintain high quality scores. You will oversee daily operations across phone, email and webchat, resolving escalations and driving improvements with cross-functional teams. The role emphasizes people development, data-driven decision making and a hands-on, adaptable leadership style in a fast-paced environment.
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📌 Malaga CX Team Leader - Elevate Guest Experience (Málaga)
🏢 Awaze
📍 Málaga