Job Title: Technical Support Advisor (French - speaking) Onsite - MA05 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. At Mahle SBS as a Technical Support Advisor on our team, you will: Provide technical support and assistance to customers via e‑mail and phone. Addresses,



responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. Provide response in a timely manner to customers queries and focuses on building close long‑term client relationships. Key Responsibilities & Tasks

Delivers training to OEM´s and assemblers as per request and business needs. Deploys high level knowledge in the market and collect information for corrective action & improvement. Takes control of OEM´s claim by escalating to key company areas if necessary. Coordinates with Supply Chain department for parts pick-ups and replacement shipments. Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Consults with users to determine steps and procedures taken to identify and resolve the problem. Prepares customer reports to track progress on improvement actions. Performs other related duties as assigned. Required skills

Bike industry or mechatronic background is important Excellent verbal and written communications skills

#J-18808-Ljbffr

📌 Technical Support Advisor (French - speaking) Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona