Spain, Community of Madrid, Madrid Full time R5027708 **Job Description:** **Your purpose:** The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction. **Your accountabilities:** + Provide technical support by phone, email and remote tools to clinical and laboratory customers. + Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers. + Support customers with surgical planning, scanning and prosthetic design workflows. + Manage software installations, updates and remote technical assistance. + Collaborate with internal teams to resolve customer issues effectively. + Support the creation of tutorials and technical procedures. **Job Requirements:** + Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software. + Previous Customer Service or Technical Support experience in the dental industry. + Advanced IT and computer skills, including CAD/CAM and navigation systems. + Experience with Dynamics or other CRM/ticketing systems. + Knowledge of SAP. + Strong customer orientation, problem-solving and communication skills. + Ability to understand and communicate technical and clinical information. + Fluent/native local language and working knowledge of English. + Strong teamwork and organisational skills. **Operating Company:** Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters,



fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the General Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .

📌 Technical support Specialist (Comunidad de Madrid)
🏢 Envista Holdings
📍 Comunidad de Madrid