The successful candidate will perform the following duties:

- Efficiently and professionally handle customer inquiries and requests in Portuguese and English.
- Coordinate orders and ensure that established deadlines are met.
- Resolve issues related to products or services in collaboration with other departments.
- Update and maintain accurate records of customer interactions in the internal system.
- Collaborate with the team to improve the department's processes and workflows.
- Provide administrative support to the operations team.
- Ensure compliance with company policies and procedures.
- Prepare reports related to the activities of the Customer Service department.

The selected candidate must meet the following requirements:

- Must be based in Madrid (or able to relocate immediately) and hold a valid EU work permit for full-time employment (40 hours per week).
- Advanced proficiency in English and Portuguese, both spoken and written.
- Previous experience in customer service or similar roles.




- Ability to work with computer tools and customer management systems.
- Ability to solve problems and manage multiple tasks efficiently.
- Proactive and results-oriented attitude.

Our client is a large organisation in the industrial and manufacturing sector that stands out for its focus on quality and efficiency in operational processes. They offer a professional environment with opportunities for learning and development.

We offer:

- A fixed-term contract of 10 months with a real possibility of joining the team permanently.
- Competitive salary of €25.000 gross per year.
- Professional working environment within a large organisation based in Madrid.
- Access to continuous training and professional development.
- Hybrid working model with 3 days of home working.
- Free shuttle bus from different points in Madrid to access their offices.

📌 Customer Operations (Portuguese speaker) (Madrid)
🏢 Michael Page
📍 Madrid