Position Summary

The Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.

Job Description Position Summary

The Capacity Lead is accountable for workforce execution, allocation discipline, and utilization governance across Production Management, Studio, and Content Solutions.

This leader oversees the regional Resource Management team and ensures talent is deployed in a way that protects delivery integrity, optimizes utilization, enforces internalization-first principles, and safeguards margin performance.

Operating within the enterprise Workforce Strategy model, this role serves as the real-time execution control layer across EMEA delivery.

The leader partners closely with Channel Leads, Capacity Planning, and regional leadership to ensure revenue ambition, delivery capacity, and cost structure remain aligned.

This Role Requires Fluency In Distinct Delivery Dynamics

Production Management – bespoke, high-risk, limited swap tolerance

Studio – high-volume, velocity-driven, adaptable routing

Content Solutions – strategic, longer-duration, concept-led work

Scope of Oversight

Resource Management across Production, Studio, and Content Solutions

Cross-channel redeployment and routing governance

Regional utilization and nonbillable trend visibility

Freelance validation and duration discipline

Workfront system integrity and execution standards

Key Responsibilities Multi-Channel Resource Management Leadership

Lead and develop Resource Managers across all delivery channels

Establish consistent enterprise resourcing standards and governance

Ensure allocation models reflect delivery complexity and ratio discipline

Eliminate channel silos through shared visibility and coordinated redeployment

Allocation Governance & Delivery Protection

Production Management

Oversee producer and EP allocation with close attention to delivery risk and limited swap tolerance

Protect quality and client confidence in bespoke engagements

Studio





Manage high-volume, fast-turn allocation with tight utilization monitoring

Protect margin through disciplined internalization and routing

Content Solutions Group

Align strategic and concept-driven staffing to longer-duration engagements

Monitor redeployment timing and skill continuity risks

Across all channels:

Balance delivery risk, utilization, internalization, and cost discipline

Lead weekly resourcing governance meetings

Resolve high-risk allocation conflicts

Internalization & Cross-Channel Routing

Ensure internal capacity is fully evaluated across all channels before approving freelance

Facilitate work routing across channels and regions when skill alignment and cost efficiency allow

Monitor freelance duration and structural reliance

Prevent convenience-based staffing decisions, margin protection is top priority

Capacity Integration & Utilization Governance

Translate demand forecasts into structured channel-level visibility

Own short- and mid-term capacity oversight across delivery channels

Monitor billable utilization, nonbillable trends, bench exposure, and sustained overutilization

Surface structural imbalances or channel-specific risk early

Translate utilization data into margin-relevant insight for leadership

Present scenario-based recommendations to leadership

Workfront & Systems Governance

Serve as EMEA Center of Excellence for Workfront execution

Ensure allocations, capacity views, and utilization reporting are accurate and system-based

Eliminate shadow staffing and offline allocation decisions

Standardize reporting & visibility across Production, Studio, and Content





Executive & Cross-Functional Partnership

Partner with regional CEO and Channel Leads on staffing feasibility and delivery risk

Validate staffing reality against major revenue pursuits

Escalate structural misalignment between demand and capacity

Provide clear, data-backed options when tradeoffs are required

Workforce Health & Talent Sustainability

Identify burnout, chronic bench, and skill misalignment trends across channels

Align staffing decisions with long-term skill development and progression

Develop Resource Managers to operate at enterprise scale

Qualifications 12+ years of experience in agency production, studio operations, resource management, or workforce planning within a multi-channel delivery environment

Proven leadership of Resource Management teams and functions, overseeing allocation across distinct delivery models (Production, Studio, Creative Solutions) Deep understanding of utilization metrics, nonbillable trend analysis, and channel-level margin drivers

Advanced proficiency in Workfront or comparable resource management/planning systems

Demonstrated executive partnership and influence with senior leadership

Ability to operate effectively across bespoke, high-risk client delivery and high-volume studio production environments

Core Competencies Enterprise Workforce Perspective

Balances delivery integrity, margin protection, internalization, and workforce health across multiple channels

Channel Fluency

Understands differing operating dynamics of Production, Studio, and Content

Utilization & Capacity Discipline

Translates demand into structured allocation decisions

Operational Judgment

Navigates tradeoffs between velocity, risk, cost, and talent sustainability

Leadership & Accountability

Builds high-performing, data-driven Resource Management teams

Systems Governance

Uses Workfront and data visibility to enforce discipline

Executive Partnership

Brings proactive risk visibility and structured recommendations to senior leaders

📌 Capacity Lead, Emea (Alcobendas)
🏢 Craft Worldwide
📍 Alcobendas