Our client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets.

They are currently looking to recruit a

Commercial Success Manager

to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory.

This is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion;

working alongsidethe Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands‑on role. You will be coaching your team one day and closing a deal the next.

RESPONSIBILITIES Commercial Ownership

Own the full customer journey from qualified lead through to renewal and expansion

Define clear handoff processes between Business Development, Technical Consulting, and Customer Success

Maintain pipeline visibility and produce accurate revenue forecasts for leadership

Identify and pursue upsell and cross‑sell opportunities within the existing customer base

Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success

Set individual KPIs aligned to company targets and run regular performance reviews

Build a culture of accountability, collaboration, and continuous improvement

Support onboarding as the team grows alongside ITS’s SaaS expansion

New Business

Coach the Business Development Executive on complex or high‑value deals, engaging directly where needed

Personally lead senior prospect conversations for strategic accounts

Ensure CRM discipline and consistent sales methodology across the team

Retention & Growth

Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio

Oversee the customer health framework and manage at‑risk account escalations

Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers

Partner with Marketing Operations on renewal communication and re‑engagement campaigns

Working with the Product Managers

Collaborate with Marketing Product Managers on Adecuado Customer Profile (ICP), target verticals, and sales enablement materials

Share commercial intelligence from the field to inform product roadmap priorities

Align on messaging and positioning so the commercial team goes to market consistently

PROFILE REQUIRED Experience 2‑4 years in B2B SaaS commercial roles, with at least 2 years managing a team

Proven track record across both new business acquisition and customer retention, with measurable outcomes

Experience coordinating technical consulting or implementation functions alongside a sales team

Background in SaaS for education, legal, corporate, or document management sectors a strong advantage

Skills & Knowledge

Strong CRM proficiency — webCRM or equivalent — with experience driving team‑wide adoption

Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring

Comfortable working with pipeline data to produce clear, reliable forecasts

Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers

Excellent level of English

Please send your CV to [email protected]

Please note that only shortlisted candidates will be contacted.

📌 Commercial Success Manager (Alcobendas)
🏢 Euro London
📍 Alcobendas