Madrid | Full-time | Bilingual

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to integral names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

This role is focused on Spain, one of Bigblue’s most operationally critical markets today and a key pillar of future network expansion.

The Operations Manager will own end-to-end warehouse operations, including performance, cost, capacity, and execution quality, with a strong hands‑on presence in the day‑to‑day operations.

This is not a purely strategic role. Bigblue is an execution‑driven company, and this position requires being deeply immersed in daily operations, on the warehouse floor, working directly with teams and partners to identify issues and drive improvements in real time.

What You’ll Do

Own and run fulfillment operations in Spain (hands‑on) Take full responsibility for the operational performance of Spanish warehouses

Be present in the day‑to‑day operations: understand issues first‑hand

Act as the senior operational owner with our 3PL partner/s, ensuring a strong relationship, vision alignment, execution quality, discipline, and accountability

Ensure operational deadlines and reporting commitments are consistently met

Act as operational point of contact for tier 1 merchant escalations

Drive operational excellence & cost performance

Define, track, and actively manage core operational KPIs: productivity, throughput, inventory accuracy, on‑time shipping, workforce efficiency, and cost per order, among other KPIs

Improve daily forecasting and workforce planning, monitoring productivity at a granular level and acting quickly on deviations

Lead deep cost analysis to identify inefficiencies, savings opportunities, and margin improvement levers

Translate operational complexity into structured processes and standards

Structure and professionalize warehouse operations

Improve warehouse organization, roles, and ownership: clear scope, responsibilities, and accountability

Implement strong operational routines: daily checklists, performance reviews, weekly reporting, and follow‑up mechanisms

Raise the operational bar through standardization, discipline, and continuous improvement

Drive execution rigor across all operational projects

Prioritization, execution & follow‑up

Establish clear prioritization between operational constraints and merchant needs, ensuring internal alignment

Focus teams on high‑impact operational issues and ensure they are resolved, not just identified

Maintain structured tracking of operational pain‑points, action plans, owners, and timelines

Ensure follow‑through and measurable outcomes

Lead expansion & new hub openings

Lead the full lifecycle of new warehouses in Spain

Anticipate capacity constraints in existing hub and proactively design capacity efficiency and merchant allocation

Own the ramp‑up and stabilization phase of new sites until performance targets are met

Drive continuous improvement projects

Lead operational projects across Inbounds, Outbounds, Returns, Value added services and space optimization

Improve productivity by bringing new ideas from testing to implementation

Drive consolidation initiatives to improve space usage and efficiency

Ensure operational improvements are measurable and sustainable

Design, build, and implement new merchant services (e.G. fashion vertical) Conduct continuous operational and market intelligence to challenge existing providers on performance, cost, and capabilities, and prepare strategic next moves (renegotiation, diversification, or partner changes) to support Bigblue’s growth and competitiveness

Own operational execution of Atlas in Spain

Be the operational owner for the implementation of new Atlas releases in Spanish warehouses

Ensure proper adoption and execution at warehouse level

Act as the bridge between warehouse operations and Product/Tech, bringing concrete operational feedback from the field

Who You Are

Experience 5–10+ years of experience in high-volume e-commerce fulfillment operations

Strong background in warehouse operations (fulfillment) Experience working with 3PLs and holding them accountable on cost and performance

Exposure to high-volume, complex environments (large e-commerce brands, marketplaces, or 3PLs) Experience in fast-growing or less structured environments;

able to operate withoutheavy corporate layers

Skills & mindset: Strong analytical and financial skills: cost analysis, productivity metrics, margin drivers

Hands‑on, execution‑first mindset: leads from the field, not only from dashboards

High ownership and accountability

Excellent project management and prioritization skills

Able to structure chaos and turn operational issues into clear action plans

Comfortable challenging partners and internal teams when needed

Language: Fluent in English and Spanish

Why join Bigblue

Impact: Be at the center of strategic decisions, working directly with the founders to shape Bigblue’s future

Founders‑led company with an innovative, caring culture

Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work will have immediate and visible results

International environment: Work across Paris, Madrid, London, and our European warehouse network

Food Allowance: food budget of €110 to spend at restaurants, or through services like Uber and Glovo

ClassPass membership for fitness & wellness

MacBook or any setup you need — your choice of equipment to do your best work 100% health insurance coverage with Benefiz

Ready to play a key role at the heart of Bigblue’s growth story? Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth‑driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, n if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure.

📌 Fulfillment Operations Lead (Alcobendas)
🏢 Bigblue
📍 Alcobendas