Medtronic seeks a Customer Care Representative for its Madrid office to serve as a primary contact for medical device service and repair customers. The hybrid role involves managing service requests, coordinating with internal teams, and handling escalations in a regulated healthcare environment. Responsibilities Serve as primary contact for customers throughout service and repair processes Manage service requests, quotations, orders, and follow-up activities Coordinate with service engineers, repair centers, and logistics teams on issue resolution Handle customer escalations and complaints with timely resolution and follow-up Support quality and compliance requirements in regulated medical technology environment Requirements High school diploma with 2+ years customer service or operations experience Professional proficiency in English and Spanish, written and verbal Ability to manage multiple priorities with strong attention to detail Proficiency with Microsoft Office applications Experience working within established processes in operational environments

📌 CUSTOMER SERVICE OFFICER (España)
🏢 Medtronic
📍 España