Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement. Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process Act as the communication bridge by ensuring efficient feedback loops between customers, R&D;, Quality Assurance, and regional management Participate in New Product Development (NPD)



projects as a subject matter expert and recommend process or product modifications Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls. Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage Hybrid Work Flexibility: 1 day per week remote work Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners.

📌 Configuration Technical Support Specialist (Zaragoza)
🏢 Cargotec
📍 Zaragoza