Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team . This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. Reporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall's number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.



Lead and mentor a integral team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains Project manage ad hoc KYC/compliance requests, in close collaboration with Legal, ensuring service continuity and adherence to regulatory requirements for all Aircall customers Partner with Product to identify and advocate for in-product UX improvements, process automation and AHT reduction opportunities in the Number Operations ecosystem Partner with VP and Support Leadership on capacity planning, forecasting and budgeting Proactively identify areas of leverage, develop strategies and execute plans to improve systems, workflows and processes in a data-driven fashion, in an effort to increase our organization productivity and effectiveness while maintaining a world-class support experience 2+ years in a management role, with experience hiring and developing high-performing teams Advanced proficiency with customer support technologies and tools like Zendesk (multi-channel management) as well as Carrier Portal solutions Advanced project management experience, with a track record of large projects successfully delivered and an ability to manage multiple timelines and commitments Very analytical and data-driven, with proficiency with Gsheet and Looker, SQL a plus Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results 45+ Nationalities: cosmopolite & multi-cultural mindset We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. If you would like more information about how your data is processed, please contact us. #

📌 Business Operations Mánager (Córdoba)
🏢 Talantir
📍 Córdoba