Icelandic Customer Service Representative
- Travel Industry Are you an empathetic individual with excellent listening skills, a problem-solving mindset, and a passion for teamwork? Cross Border Talents is looking for a partner BPO company to expand its dynamic team in the travel industry. Join a multicultural and vibrant environment where your contributions will make a difference in connecting international travelers with accommodation suppliers worldwide. As a Customer Support Advisor, your role will include: Providing excellent customer service by listening, responding, and mediating between travelers and accommodation suppliers via email and phone. Clarifying inquiries related to services, payments, and technical requirements while ensuring accurate information and adherence to processes. Icelandic (C2 level) and advanced English. Proficiency with Office 365, CRM databases, and other internal platforms.



Previous experience in customer service or contact center environments is valued. Availability to work from the office and from home (within 100km of the office). Familiarity with accommodation platforms. Contract Details: 38.5 hours/week (Monday to Sunday). Shift: 15:*:00h. Temporary Contract. Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more. Free private health insurance with a permanent contract. Modern office spaces, well connected by public transport and near Westfield Glòries shopping mall. Free coffee daily and fruit weekly. 3 weeks of initial training with ongoing personal coaching.

📌 Travel Advisor (Laza)
🏢 Cross Border Talents
📍 Laza