Onboarding Specialist & Delivery Assistant, LHH CTMThis position is to fill a dual role within our organization.
The primary focus of this position is Engagement, which involves activating and onboarding career transition programs for candidates from diverse companies.
Additionally, the role will entail providing support for ICEO delivery activities.
The percentage allocation for each role is based on business needs and actual data, and it may be subject to adaptation or change to align with the evolving demands of the business.
Given the nature of this position, flexibility is expected, and the responsibilities outlined in this

job description
should not be considered exhaustive or limiting.
The individual in this role may also take on additional responsibilities as assigned by their direct reports.
Reporting Relationships:Engagement: Direct report will be the Engagement Manager of DACH & BNP cluster, which is part of the Global team for Engagement.
Delivery: Direct report will be to the Director of Cand.
& Cons.
Experience CT&M; and LD (DACH BNP)Direct Reports:No direct reportsLocation:LHH Spain officeTravel:As required by the businessLanguage:EnglishIn this role you can expect toKey Accountabilities:Engagement Netherlands and Belgium 70%Description and presentation of our services among candidatesContact and outreach candidates based on outreach protocolPhone callsEmailLinkedInOther channelsSupport and conduct Care/Info session, if necessary, on site or digitallyActing as a liaison between LHH, candidate, and consultantFollow all Business policies and processes,



best practice guidelines alwaysDeal with different stake holders to ensure smooth run of operationsMeet KPI'S and Engagement targetsSupport team and management to achieve business objectives and or deliverables including presentations, travel and material if appliedCollaborate with engagement leadership and key stakeholders to develop engagement strategies for individual projects and accountsMonitor engagement trends, propose and implement solutions to maximize revenueAssist in training new engagement specialistsPositively contribute towards creating a positive, solution orientated, results driven and high-performance cultureCollaborate with Operations, Sales, and Marketing to continuously improve candidate engagementSupport management to implement future vision for engagementProvide accurate forecasts to managementStay up to date on industry knowledge, complete necessary training and proactively develop skills required for the roleSupport/Cover any Engagement colleagues when absent or in Holiday in India and other countriesShopper callsUse an implementation of different tools/ methodologies mentioned by management (Orbit, NGEN, Call system, call script, outreach protocols, status protocol and system initiatives)Delivery 30%Ensure a professional, welcoming, and efficient office environment by coordinating workplace services, facilities, suppliers, and day-to-day office operations.
Coordinate meeting logistics, room bookings, catering, and other operational activities that support employees, candidates, consultants, and clients.
Maintain office procedures, documentation,



and workplace processes while supporting local operational initiatives and ensuring smooth office administration.
Provide day-to-day operational and administrative support across the business, including document preparation and formatting, translations, invoice validation, platform testing, reporting and data administration, and coordination of operational processes to ensure a seamless experience for candidates, consultants, clients, and colleagues.
All About YouFluent in EnglishIdeally Professional experience in HR, service, or consulting environmentExpertise in a professional sales environment is advantageousStrong Service and Quality OrientationExperience with outbound and call callingExcellent communication and motivational skillsReliability and professionalism in appearance and speechPersuasiveness and ability to lead active conversationsIndependent and goal-oriented work styleEmpathy to assess the counterpart and develop suitable conversation structuresVery good computer and internet user skillsVery good English language skills, both written and spoken and local languages is a plusWhat

we offer
Growth opportunities within a human resources integral leaderWe prioritize learning to stay agile in an increasingly competitive business environmentWe foster an open-minded environment where people spark new ideas and explore alternativesCountry: SpainWeekly

working hours
40Equivalent: Full timeType of work: Hybrid (remote and office)Contract type: Initial fixed-term with the expectation to convert to a permanent contract upon successful completion.
Must have the right to work the specified location.
About LHHLHH empowers professionals and organizations to achieve bold

📌 Client Onboarding Specialist (Madrid)
🏢 LHH (Global)
📍 Madrid