Service Delivery ManagerMadrid, ESRol: E IAt Indra Group, we develop space technology for the missions of the future.
We drive satellite, Earth observation, communications, and space defense programs, participating in projects that push the boundaries of technological innovation and knowledge.
Join our team working on national and international projects We are looking for a Service Delivery Manager with experience in IT service management, operational leadership, and service delivery in critical or international environments to join projects focused on ensuring service excellence, coordinating IT operations, and driving continuous improvement within IT service delivery frameworks.
Lead and coordinate IT service delivery activities, ensuring compliance with service levels and operational objectives.
Monitor, manage, and improve service performance in critical and international environments.
Coordinate activities with internal teams and stakeholders to ensure efficient service operations.
Manage incidents, requests, and service processes following ITSM best practices.
Drive continuous improvement initiatives and support service governance activities.
Bachelor's degree in Telecommunications Engineering, Computer Engineering, or a related technological field.
More than 5 years of experience in operational leadership and IT service management positions.
Proven expertise in ITSM methodologies and service management best practices.




Experience working with JIRA and Remedy ITSM.
Strong knowledge of ITIL frameworks.
High level of English.
Work with cutting-edge technologies on projects with both national and international impact.
Designed to support your professional growth and development.
Join a leading company with more than 60,000 professionals and strong financial stability.
Enjoy direct communication with managers and colleagues in a collaborative setting.
Access training through Open University and Udemy for Business (more than 6,000 courses available). Meet the team, learn more about the project and day-to-day responsibilities, and discuss your technical expertise. Short assessments in English and competencies may also be conducted if required.
As a company, we view equality as a cross-cutting principle and a driver of social change. This commitment is reflected in fostering respectful and inclusive workplaces where everyone is treated with dignity, can grow professionally, and has equal opportunities in recruitment, training, and career progression, free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.
Join one of Spain's best employers, recognized for the outstanding conditions offered to its professionals and its comprehensive people management practices. #

📌 Service Delivery Manager (Madrid)
🏢 Indra Group
📍 Madrid