Our International Client is a customer service provider with international companies and is based in the amazing Valencia
Support B2B customers over the phone, email, and chat
Communicate with customers to find the best solution to their problem
Troubleshooting, innovation, and change management are part of the daily business
You will use the latest technology and AI integrations and become an expert in this field
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions




Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
Native level German and fluent English
Customer service experience minimum 6 months
Excellent communication skills
An interest in innovation (think chatbot-integrations)
You can think outside the box to always find a solution for the customer
A technical background is an advantage
You are proficient with computers and can type at lightning speed
Benefits
Spanish classes
Mindfulness classes
Great Friday evening drinks
Fitness bootcamps to stay fit and active

📌 German Speaker Customer Service Specialist (Málaga)
🏢 Cross Border Talents
📍 Málaga