SHA Wellness Clinic is a general leader in integrative health, prevention and longevity, and has been named "World's Best Wellness Clinic" at the World Spa Awards for multiple consecutive years. Through the SHA Method, we combine cutting-edge medical innovation, proven natural therapies and healthy nutrition to help people achieve and maintain an optimal state of physical, mental and spiritual wellbeing. SHA is a Green Globe-certified brand with a truly multicultural team, united by a mission to create transformative and memorable experiences for every guest. Front Office Manager to lead the Front Office operation at SHA Wellness Clinic Spain and ensure a seamless, highly personalised and exceptional guest experience throughout every stage of the stay. This is not a traditional hotel Front Office role. As Front Office Manager, you will connect these touchpoints into one effortless, discreet and memorable experience—from pre-arrival through departure and post-stay follow-up. performing Front Office team, maintain exceptional luxury?service standards and take full ownership of guest requests, VIP arrangements, service?You will thrive in a multicultural, high-performance environment where excellence, care, discretion and attention to detail are essential in every interaction. Lead, organise, coach and develop the Front Office team, creating an engaged, accountable and high-performing operation aligned with SHA's luxury-service standards and values. Take ownership of guest requests, incidents, complaints, service failures, financial matters and interdepartmental commitments, ensuring clear follow-up and confirmed resolution. Establish rigorous shift handover procedures, ensuring that outstanding requests, special arrangements, VIP matters,



account queries and operational priorities are accurately documented, communicated and followed through to closure. Deliver an exceptional, discreet and highly personalised Front Office experience across pre?Oversee arrival preparation, room allocation, guest preferences, special requests, programmes and bespoke experiences, with particular attention to VIP, repeat and high?Lead the professional, prompt and empathetic management of complaints and service?Work closely with Clinic, Wellness, Hospitality, Guest Experience Management, Reservations, Housekeeping, Food & Beverage, Chauffeurs, Engineering, Security and other operational teams to deliver one integrated guest journey. Oversee Front Office cashiering and guest?account management, including deposits, payment guarantees, credit limits, postings, invoices, refunds, discrepancies and billing queries. Ensure financial procedures, cash?handling controls and company policies are followed accurately, consistently and with appropriate discretion. Collaborate with Reservations and Commercial teams to identify appropriate opportunities for upselling, personalisation and revenue optimisation, always protecting the guest experience. Manage daily Front Office activity, including reception, check?in, check?Maintain accurate and effective use of PMS, CRM and internal guest?Monitor departmental performance, including guest satisfaction, feedback trends, response times, service recovery, productivity,



upselling, financial accuracy, service quality and operational incidents. Support budget planning and departmental resource management, including staffing, training and operational expenditure. Identify recurring issues, service gaps and operational risks, implementing practical improvements that strengthen consistency, efficiency and guest satisfaction. Participate actively in daily operational meetings, arrival reviews, occupancy forecasts, VIP preparation and cross-functional service?planning discussions. up for Front Office colleagues, ensuring new team members understand SHA's standards, services, guest profiles and operational procedures. Provide structured feedback, one?to?one coaching, performance support and development plans, identifying high-potential team members and contributing to succession planning. Act as a senior operational escalation point during significant guest incidents, service failures, emergencies and complex cross?Solid experience as a Front Office Manager, Assistant Front Office Manager or in an equivalent operational leadership role within a luxury five-star hotel, resort, luxury wellness destination or high?Demonstrated experience leading, developing, motivating and performance?Strong knowledge of Front Office operations, luxury-service standards, VIP guest management, complaint handling, service recovery, cashiering and guest-account management. Experience using PMS, CRM and hotel?management systems, with confidence working with reporting, operational KPIs, guest intelligence and performance data. Professional fluency in Spanish and English, written and spoken. Flexibility to work in an operational hospitality environment, including weekends and pu

📌 Front Office Manager m/v (Valencia)
🏢 Sha
📍 Valencia