com Alter Domus is seeking a Run Operations & DevOps Leader to act as the operational bridge between Product Engineering and Tech Ops, including Infrastructure and Service Desk. This hands‐on leadership role is accountable for ensuring that new and changed products enter production in a supportable, secure and resilient state, remain stable and scalable, and continuously improve through operational feedback. The role combines production operation Reliability Engineering and service management. The Senior Manager will lead and mentor a DevOps team, define engineering and automation standards, oversee hybrid cloud infrastructure and CI/CD capabilities, and coordinate high‐impact production incidents. Working across Product, Engineering, Information Security, Infrastructure, Networking, Service Management and external partners, the role will champion a reliability‐first culture and support services operating within a 24/7 model. Responsibilities Operational Readiness and Service Transition Define and maintain operational acceptance criteria covering monitoring, backup and restore, documentation, support models, security, access, capacity and disaster recovery. Lead go‐live readiness reviews and provide clear go/no‐go recommendations based on production risk and supportability. Coordinate knowledge transfer to Service Desk, Infrastructure and support teams, ensuring runbooks, known errors and escalation paths are complete. Production Operations, Incident and Problem Management Lead L2/L3 production escalations and major incident bridges across Product, Infrastructure, Security and vendors, maintaining timely stakeholder communications. Facilitate post‐incident reviews and robust root cause analysis, ensuring corrective and preventive actions are assigned, automated where possible and closed on time.



Act as the primary link between Product release planning and Tech change management. Ensure releases comply with change governance, including risk assessment, testing evidence, release gates, rollback plans, infrastructure impact and communications. Coordinate release and maintenance windows, including dependencies such as patching, upgrades, certificates and capacity, and maintain a consolidated calendar. Own the strategy and evolution of secure, reliable CI/CD and GitOps capabilities using tools such as Azure DevOps, Jenkins, GitLab CI, GitHub Actions or ArgoCD. Reliability, Observability and Resilience Maintain high availability for business‐critical applications and infrastructure, with service objectives aligned to business needs and a target of 99.9% uptime where applicable. Define and monitor service level objectives, service level indicators and error budgets for availability, response time, errors, jobs, databases and certificates. Design end‐to‐end monitoring, telemetry and alerting using platforms such as Datadog, Dynatrace, Splunk, Grafana, Prometheus, Azure Monitor, PRTG or AppDynamics. Monitor capacity, performance and cost trends, raising risks before they become incidents and driving timely remediation. Ensure backup, restore and disaster recovery tests are planned, executed and documented for critical services, with realistic RTO and RPO targets.



Infrastructure as Code and Automation Oversee the design, implementation and operation of secure, scalable hybrid and public cloud infrastructure across AWS, Azure, GCP or OpenShift. Define reusable infrastructure‐as‐code patterns using Terraform, CloudFormation, AWS CDK or Ansible, promoting immutable, consistent and auditable environments. Guide the implementation and operation of container platforms using Docker, Kubernetes, ECS or EKS, including service mesh, distributed tracing and certificate automation. Create self‐service automation paths for Product teams and reduce operational toil across deployments, health checks, alert handling and recurring support activities. Identify opportunities to improve the quality, cost and speed of the software delivery lifecycle across cloud, application and quality engineering. Lead, develop and mentor DevOps and Systems engineers, including senior individual contributors, while fostering collaboration, inclusion, accountability and technical excellence. Bring operational feedback, security findings and reliability improvements into Product backlogs and support audit, compliance, security and data privacy requirements. Manage team budgets and cloud expenditure, driving cost optimization and operational efficiency.

YOUR PROFILE
8+ years of experience in DevOps, Tech operations, application support, Site Reliability Engineering, systems engineering or technology architecture. 4+ years of experience in a technical leadership or people management role, with demonstrated success leading operational improvement and transformation. Bachelor's degree in a relevant discipline, or an equivalent combination of education and professional experience. At least 5 years support

📌 Business Operations Mánager (Madrid)
🏢 Alter Domus
📍 Madrid