Digital Product Owner
- Salesforce
- Order to Cash About Sanofi We're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system
- and innovative pipeline
- enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
About the Team Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance. We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.
Our Critical Success Factors We focus on three key drivers: Community. Building an engaged and collaborative team that attracts and develops top digital talent Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystemMain Responsibilities Product Ownership & Strategy Develop and execute comprehensive digital strategy for Customer Contact Management Own the product roadmap and full lifecycle management (ideation to retirement) Drive product forecasting and business case development Support budget tracking and reportingStakeholder Management & Collaboration Work closely with Order to Cash stakeholders,



GPO/GPL to translate needs into requirements Manage complex stakeholder relationships across multiple business units and geographies Partner with Customer Fulfilment, Trade, and Supply Chain teams Present to senior leadership and executive stakeholdersAgile Product Development Lead agile development teams using Scrum methodology Define user stories, acceptance criteria, and product requirements Prioritize product backlog based on business value Manage backlog using Confluence and JiraCustomer-Centric Innovation Drive customer-focused product decisions using data-driven insights Optimize customer contact processes for satisfaction and efficiency Leverage Salesforce Service Cloud for omnichannel customer contact management Implement AI-powered solutions and Einstein AI featuresDigital Transformation & Automation Lead digitalization initiatives for customer contact processes Implement RPA and AI-driven tools Ensure responsible AI implementationSalesforce Service Cloud & Agentforce Leadership Serve as product authority for Salesforce Service Cloud Lead deployment and governance of Salesforce Agentforce Manage platform integrations with ERP systemsMust-Have Experience Education & Certifications (Required) Bachelor's degree in Business, Engineering, Computer Science, or related fieldProfessional Scrum Product Owner I (PSPO I)



certificationSalesforce Product Owner certificationExperience Requirements 7-10 years of digital product management experience in enterprise environments5+ years of hands-on experience with the Salesforce platform and ecosystem3+ years in a senior product owner or product management roleStrong Salesforce AI and automation backgroundExperience in Order to Cash, Customer Service Management, or related business processesTechnical Skills (Required Levels) Salesforce Service Cloud
- AdvancedSalesforce Agentforce Platform
- ExperiencedAI & Automation Capabilities
- ExperiencedTechnical Acumen (CRM, APIs, Integrations)
- ExperiencedUser Experience (UX) Design
- ExperiencedERP Systems
- ExperiencedData Analysis & Business Intelligence
- ExperiencedFunctional Skills (Required Levels) Agile Methodology
- AdvancedData-Driven Decision Making
- AdvancedStakeholder Management
- AdvancedProduct Development Lifecycle
- AdvancedDigital Product Management
- AdvancedProduct Forecasting
- AdvancedCustomer-Focused
- AdvancedBusiness Acumen (Pharma/Order to Cash)
- AdvancedKey Competencies Customer-Focused (Advanced)Innovation Mindset (Advanced)Collaborative Leadership (Advanced)Data-Driven Decision Making (Advanced)Agile Mindset (Advanced)Technical Fluency (Advanced)Strongly Preferred Qualifications Salesforce Agentforce certification or active enrollmentSalesforce Service Cloud Administrator or Advanced Administrator certificationPharmaceutical or healthcare industry experience (significant competitive advantage)This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.#LI-Hybrid #BarcelonaHub #SanofiHubsPursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people
- people

📌 Digital Product Owner (Barcelona)
🏢 Sanofi Group
📍 Barcelona