Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.

Main Functions

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- User´s support: remote and on-site support.

- Microsoft System Administration: Medium level.

- Appreciate AZURE's knowledge.

- Manage Active Directory: manage user accounts, sec. groups, and distribution lists.

- Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.

- Give remote support and physical support to all stores in EMEA.

- Experience with ticketing system tools (Manage Engine and JIRA).





- Support and maintenance of users' computer equipment (PC, Laptops, Desktops, Printers, peripherals, and wires).

- Phone support for internal users.

- Incident Management (SLA).

- Acknowledge Network devices (medium level) (Routers, Switches, Firewall).

- Document incidents/Problems in Ria's store applications.

- Generate reporting | Impact analysis.

- Able to work in a fast-paced environment and analyze/troubleshoot complex problems.

- Update and manage Support and Incident tickets.

Qualifications – External

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- Title in system administration and network.

- Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers).

- Acknowledge microcomputing.

- Medium - High English Level.

- Other technical skills desired.

- Networking.

- Understanding of TCP/IP.

- Assembly Telecom rack.

- Availability to give On-duty support and overtime.

- Time flexibility.

- High availability for Travel.

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📌 IT Support Technician (Alcobendas)
🏢 Ria Money Transfer
📍 Alcobendas