Job Title: After Sales & Customer Care Coordinator (several positions)-

Location:
Costa Del Sol-AlcaidesaRole PurposeThe After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.

Key Responsibilities
Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staffThe "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informedHandover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems.
Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules.




Contractor Liaison: Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard.
Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds.
Requirements & SkillsThe "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.

Experience:
Previous experience in property development, estate agency, or high-end hospitality is highly preferred.
Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism.
Technical Literacy: Familiarity with property management software or an enthusiasm to learnProblem-Solving: A proactive "get it done" attitude when a contractor doesn't show up or a pipe leaks.

📌 After Sales (Madrid)
🏢 Comet Capital
📍 Madrid