Apply Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
As a Customer Service Sales Representative on our team, you will:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective reply to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quote and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process ?s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Your qualificationsWe embrace our game-changers with open arms,



people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you:
- Are bilingual or proficient in Dutch and fluent in English
- Have minimum of 1 year relevant experience
- Have strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven and motivation to work in sales
- Are achievement and target oriented
- Have IT knowledge and technical understanding
- Have strong personal interest & curiosity in IT products and applications
- Have Real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have Exceptional customer facing and customer care skillsDon't meet every requirement? Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
- Salary ** euros gross/year + up to * euros gross/year in bonus
- Great office location in Barcelona with Hybrid option after two months
- Full paid training

about the company
and the project you will be working on
- Career development program and specialised coursesExperience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

📌 [HYBRID] Sales Development Representative (España)
🏢 CloserHire
📍 España