About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a integral technology company backed by more than €1bn in funding. Tackle challenges at scale that span technology, operations, regulation, and growth. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About The Role
We're looking for a motivated Senior Operations Specialist to join our Bolt Rides team in Madrid. You will be responsible for fleet growth and engagement through lock-in programs such as car branding and fleet agreements. The role combines relationship management, performance analytics, operational execution, and acquisition, ensuring engaged fleets and long-term partner success. Sales, account management, or business development experience is not mandatory but a plus. You will lead and develop a team of two, and will report to a Senior Operations Manager and work cross‐functionally with Central Operations, Growth Analytics, Legal and Product teams.
Main Tasks And Responsibilities Own and execute the car branding strategy across Spain, including city roll‐outs, investment decisions, offers, lead generation, negotiations, deal closing, retention, and forecasting. Manage relationships with assigned fleets and drivers as their main point of contact, resolving operational, commercial, and performance‐related topics. Analyse fleet, city, cohort, and market performance data; Own the P&L; for a cluster of cities, including forecasts, budget tracking, variance analysis, and actions to improve unit economics. Develop, negotiate, launch, and monitor fleet and driver incentive programmes to improve participation and performance. Lead a small operations team and cross‐functional projects, improving processes and using AI tools to automate manual work and scale effective local solutions. About You You have 3–4+ years of experience in an analytical, commercial, operational, strategy, consulting, or project‐leadership role, with a track record of owning outcomes. You think commercially and strategically, using market, competitor, and performance insights to make decisions aligned with business goals. You are strong in Excel or Google Sheets; experience with BI tools is a plus, and you are curious and confident using AI tools to work more efficiently. You communicate fluently in Spanish and English, can present confidently to senior stakeholders, and hold a relevant Bachelor's degree or higher. Balance flexibility and in‐person collaboration with our hybrid model, including at least 12 monthly in‐office days. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
📌 Senior Office Operations Specialist (España)
🏢 Bolt
📍 España