Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. Build a global team. Open doors no one at Airbnb has opened yet. A network and reputation in travel and hospitality, ideally hotels End-to-end partner management at hotel headquarter and regional office level The global Key Accounts strategy, in line with the Enterprise Team playbook World-class account management practices, operational excellence and partner satisfaction The voice of Key Accounts within Hotels leadership This position reports to the Integral Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market. Lead a brand new team in a business that only launched this year Own the relationships, the targets and the strategy for a global segment Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions Manage and grow relationships with multi-national hotel groups,



acting as an escalation option for your team where needed Support the Hotels field team in achieving their goals through well-designed field-level action plans Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance Hold regular team meetings, 1:1s, and performance and development reviews 12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce ~Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape ~ Ability to develop a strategy, communicate it clearly, and secure buy-in and support to execute against quarterly goals ~ Ability to influence senior executives, both within regional Airbnb leadership and within partner leadership teams ~ Ability to work within a matrix, solve problems, and influence cross-functional and cross-regional teams, with strong stakeholder management across Marketing, Legal, FP&A;, Payments, Product, regional field teams, and Enterprise and Connectivity teams ~ Fluency in English required ~ Experience in the hospitality technology space, including familiarity with OTAs and hotel distribution (strongly preferred) Experience developing and driving channel sales and marketing initiatives with global partners Proficiency with tools such as CRM tools (Salesforce), project management tools (Asana, Airtable), and business intelligence tools (Tableau, Looker, Claude) French or another major European language We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.

📌 Customer Account Manager (España)
🏢 Airbnb
📍 España