Tras más de 25 años de experiencia en el sector, NEORIS ofrece carrera de especialización técnica a su valor humano. Nuestro objetivo es seguir creciendo y para eso queremos que te unas a nosotros y nos ayudes a mejorar día a día. Seguimos ampliando equipos y buscamos personas que compartan nuestra cultura y valores, entre ellos, responsabilidad , cooperación y trabajo en equipo , creatividad y esfuerzo . Únete a nuestro equipo como GenAI Support Engineer ? Modalidad. remote con residencia en España Qualifications o Bachelor's degree in Computer Science, Information Technology, or a related field. Professional

Experience:
o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues. o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns. Analytical

Skills:
o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner. Communication and Customer Service: o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users. o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction. Work Environment Adaptability: o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements. Skills. Technical Proficiency:



o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions. o Experience with application monitoring tools to proactively assess and maintain system performance. o Competence in SQL for database querying and management. Support Systems Knowledge: o Familiarity with ticketing systems to manage and prioritize support requests efficiently. o Strong foundation in technical support, providing assistance to end-users and other stakeholders. Agile and IT Frameworks: o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles. o Understanding of the ITIL framework to enhance support process efficiency and effectiveness. Security Awareness: o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks. Soft

Skills:
o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking. o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders. ¿Te sumas al reto? Aplica ahora y lleva tu carrera al siguiente nivel. ? ¿Qué ofrecemos? Contratación indefinida con salarios competitivos. Plan de carrera con la posibilidad de decidir qué se adapta mejor a ti: tecnología o gestión. Incentivos sociales. Formación continuada. Flexibilidad horaria; conciliación. Te invitamos a conocernos en , Facebook, LinkedIn, Twitter o Instagram: @NEORIS. #LI-MO1

📌 Support Engineer (España)
🏢 Neoris
📍 España