Who Are We At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. The General Manager has overall responsibility for the operational and commercial performance of their property. The General Manager is accountable for the day-to-day operation of the property, including people leadership, resident experience, leasing, financial performance, health and safety, compliance, facilities and property standards. Working closely with Operations and central functions, they will deliver the property's Business Plan and continually identify opportunities to improve performance. The General Manager is the leader and ambassador for aparto at property level, creating a culture where our teams deliver on our values of Service, Belonging and Community. Take overall responsibility for the day-to-day operational and commercial performance of the property. Lead daily operations across reception, customer service, maintenance, housekeeping, security and other property services. Use performance data and operational insight to identify issues, opportunities and actions to continuously improve the property. Ensure accurate property information and operational data is maintained across aparto systems. Own property performance against aparto operational and brand standards, ensuring audits are completed, required standards are achieved and improvement actions are delivered within agreed timescales. Ensure effective out-of-hours coverage is in place and participate in the on-call rota,



providing leadership and escalation support for operational emergencies and significant incidents. Commercial Performance Take responsibility for the property's financial performance, including P&L; management, budgeting, forecasting and cost control. Deliver occupancy and revenue targets, working closely with Operations, Sales, Marketing and Asset Management. Monitor leasing performance, conversion, renewals and rebookers and take proactive action where performance is behind plan. Identify and deliver opportunities to grow ancillary and non-academic income, including summer business. Understand the local market, competitor pricing and university landscape and use this insight to support commercial decisions. Monitor resident feedback, reviews, NPS and service performance and use insights to drive improvement. Property & Facilities Management Manage and monitor maintenance teams, contractors and suppliers as applicable, ensuring service quality, compliance and value for money. Manage contractor and supplier performance at property level, ensuring service quality and value for money. Lead property readiness for key operational periods, including summer turnaround and student move-in. Support refurbishments, lifecycle works and capital projects as required. Ensure statutory testing, inspections, audits, risk assessments and required training are completed and accurately recorded. Team Management & Culture Lead, coach and develop the property team,



creating a high-performance and highly engaged culture. Lead recruitment, onboarding, performance management and development of the property team. Conduct regular 1:1s and performance reviews and actively support succession and talent development. Ensure mandatory training is completed and HR policies and processes are consistently followed. Recognise strong performance and create an environment where colleagues are encouraged to contribute ideas and continuously improve. Work with Marketing to ensure property information, marketing collateral and digital content are accurate and support the property's commercial objectives. Develop strong relationships with universities, local partners, suppliers and other key stakeholders. Represent aparto professionally within the local market and actively enhance the property's reputation. Prepare and review regular operational, financial, leasing and customer performance reporting. Ensure reporting is accurate, timely and supported by appropriate action plans where performance is below target. Identify opportunities to improve processes, service delivery, efficiency and financial performance. Strong commercial and financial acumen, with experience managing budgets, controlling costs and delivering revenue and profitability targets. Strong understanding of health and safety, compliance and risk management within a property-based environment. Commercially minded with an understanding of sales, leasing and local market dynamics. Strong stakeholder management skills with the ability to build effective relationships with universities, partners, contractors and internal teams. Confident using operational systems and data to

📌 General Manager (España)
🏢 Hines
📍 España