Customer Service Representative with Italian & English (Part-Time Afternoon)
New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style.
As a integral team member, you'll play a vital role in sharing these values with customers worldwide.
We are seeking exceptional individuals to join our team.
Immerse yourself in the New Balance brand and deliver a world-class customer experience.
What's your Mission?
Collaborate effectively
: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
Customer-centric approach
: Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support
: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise:
Develop a deep understanding of our client's products and services.
Become a New Balance expert
: Gain in-depth knowledge of the New Balance brand and its offerings.
Brand advocacy
: Embody our company values and act as a brand ambassador in all interactions.
Requirements
Fluency in Italian
: Demonstrated by exceptional grammar and spelling.




Advanced English Proficiency
: Excellent written and spoken English communication.
Customer Service Enthusiast
: Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication
: Ability to handle sensitive calls with empathy and understanding.
Strong Administrative Skills
: Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver
: A professional outlook and proactive approach to problem resolution.
Benefits
Start Date
: November **
Hours
: 25 hours/week
Work Schedule
: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
Salary
: €11,** gross per year
Holidays
: 24 working holidays (pro-rata)
Work Model
: Hybrid (6 days per month at the office)
Training
: 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pm
Office Location
: Barcelona (La Sagrera)
Additional Perks
Career Growth
: Ongoing training and development
Well-being Support
: Confidential counselling and resources
Perks & Discounts
: Exclusive offers and rewards.
Health Benefits
: Discounted health insurance.
#J-***-Ljbffr

📌 Customer Service Representative With Italian (España)
🏢 CPM CX Centre
📍 España