Customer Lifecycle Manager (Dutch-Speaking) Monday to Thursday, 9:00 AM
- 5:30 PM, Friday, 9:00 AM
- 4:30 PM (39 hours/week) Dutch (C2) + English (B2) Customer Lifecycle Manager Dutch B2-level English As a Customer Lifecycle Manager, you will play a vital role in managing the entire customer journey, ensuring customers have a seamless and positive experience from the point of contact through to post-sale support. This is an exciting opportunity for someone who is passionate about building long-term customer relationships and ensuring customer satisfaction throughout the lifecycle. In this role, you will work closely with different internal teams such as sales, marketing, and support to provide solutions that meet customers' needs and help them achieve their goals. If you enjoy working with customers, thrive in a fast-paced environment, and want to make a difference by creating customer success stories, we want to hear from you from initial engagement to post-sale follow-up, ensuring customers receive exceptional service and support throughout. for Dutch-speaking customers, addressing any inquiries, concerns, or issues they may have in a timely and professional manner. including sales, product, and support, to ensure the smooth transition and onboarding of customers. Develop and implement customer success strategies using customer data and analytics, identifying opportunities for improvement and providing recommendations for long-term success. to identify new business opportunities within existing customer accounts and support renewals and expansions.



Provide product and service feedback representing the voice of the customer internally to ensure products and services meet customer expectations. Track customer data in CRM systems to ensure accurate reporting and analysis of customer interactions and lifecycle progress. and workflows to enhance the overall customer experience and drive operational efficiency. Fluency in Dutch (C2) , both written and spoken, is essential for managing relationships with Dutch-speaking customers. B2-level English proficiency is required for communication within the international team and with English-speaking clients. Proven experience in customer success, account management, or customer service able to work effectively across teams to ensure a seamless customer experience. CRM systems (Salesforce, HubSpot, etc.) and other customer management tools. time management with a focus on delivering results and achieving customer success. based on experience and qualifications, plus performance-based incentives. Ongoing professional development, training, and mentorship to help you reach your career goals. Health and life insurance Relocation package (and technologies to support your role and customer success. Málaga, located on Spain's sunny Costa del Sol, is an idóneo place for professionals looking for a high quality of life, offering a perfect blend of modern amenities and cultural heritage. Dutch language skills and a passion for creating customer success, we'd love to hear from you.

📌 Dutch Customer Support Executives (España)
🏢 CBT
📍 España