This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you.
Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment.
We are committed to providing comprehensive training and strong onboarding for all new team members.
Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team.
The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service.
Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.Data Quality / Integrity:



Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.QualificationsAdvanced level in English(C1) is a must.Native/Bilingual in Dutch and French is a must.
Bachelor's degree in law is preferred.Basic knowledge of commercial insurance A&H;, P&C; classes, UW or policy issuance is preferred.MS Office knowledge.Proficiency in Excel is preferred.32days of vacation a year- 2 days working from home option + additional adaptable days- Working from home allowance- Entry time flexibility- Private medical insurance- Life and accident insurance- Pension plan- Stock purchase plan- Employee assistance program- Comprehensive Learning & Development offer---- Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work.
We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners.
Job Info- Job Identification *****- Job Schedule Full time- Regular or Temporary Regular- Job Category Claims Support- Business Unit Spain- Legal Employer Chubb European Group SE Spanish Branch#J-*****-Ljbffr

📌 Customer Service Claims Handler (Remote) (Madrid)
🏢 Chubb
📍 Madrid