What's Red Points all about? Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.
Be part of the change: join us on our mission to make the Internet a safer place!
Job Description We are looking for a strategic and process-driven Service Delivery Manager with a technical mindset to lead the post‐sales service lifecycle. A core part of your mission will be overseeing the Onboarding lifecycle and establishing a Services QA framework. You will work in lockstep with Customer Success Managers (CSMs) to ensure that every implementation is technically sound, high‐quality, and delivered with a consultant‐level mindset.
Key Responsibilities CSM & Client Partnership: Collaborate closely with Customer Success Managers to align client expectations with technical delivery. Services QA Implementation: Define and supervise quality standards for the services team. You will ensure that all deliverables—reports, configurations, and brand audits—meet the highest quality benchmarks before reaching the client.
Service Guardrails & Commercial Alignment: Establish and govern clear service boundaries by partnering with Sales to ensure all contracts are technically deliverable and profitable,



while proactively managing Product and IT dependencies to guarantee seamless, scalable execution.
Team Coaching & Mentoring: Transform a task‐oriented operations team into a client‐facing service unit. You will train them to understand the end‐to‐end service journey and handle complex client interactions with confidence.
Apply Lean methodologies to identify bottlenecks in the delivery flow, ensuring the team operates efficiently while maintaining technical excellence.
Requirements to succeed Experience: 5+ years in Project Management, Delivery Management, or Implementation within a SaaS environment.
Proven experience managing Onboarding workflows and implementing Quality Assurance (QA) processes within a service or operations department.
Client-Facing Skills: Strong track record of collaborating with Customer Success and managing direct client relationships in English.
Solid understanding of Project Management frameworks; Technical Acumen: Ability to grasp complex data flows and software architecture to solve daily implementation hurdles.
Location: Must be based in Barcelona with a strong fit for a fast‐paced, international tech culture.
You'll have top‐notch Private Health Insurance, fully covered by the company.
23 working days of holidays per year, plus the local public holidays.
Indefinite Contract.
Tax relief/ ̈Retribución Versátil ̈ will also be available for you.
We have a hybrid model, with a flexible start time.
At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
We are an equal opportunity employer and value diversity at our company.

📌 Service Delivery Manager (Brand Protection) (Barcelona)
🏢 Talantir
📍 Barcelona