Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a integral community that celebrates diversity and individuality. This role is accountable for executing the EMEA professional services strategy within the assigned geography while ensuring consistent, high-quality service delivery, customer outcomes, operational performance, and team development.
The Manager, EMEA AOS Professional Services Zone Manager provides strategic and operational leadership for the delivery of Professional Services across assigned EMEA zones within Advanced Oncology Solutions (AOS).
This role is responsible for translating the EMEA Professional Services strategy into effective zone-level execution, ensuring consistent, high-quality service delivery, strong customer outcomes, operational performance, and continued development of the Professional Services organisation.
Execute the EMEA Professional Services strategy across assigned zones, aligned with regional business objectives and customer priorities.
Translate regional frameworks and standards into scalable, compliant, and effective zone-level operating models and delivery plans.
Lead end-to-end Professional Services delivery, ensuring quality, consistency, efficiency, and strong customer outcomes.
Balance regional standards with local customer requirements, market conditions, cultural considerations, and regulatory needs.
Partner closely with Sales, Project Management, Clinical Services, Education, Applications, Service, Enterprise Services, and other relevant functions.
Coordinate implementation activities and customer transitions from planning and deployment through adoption and optimisation.
Proactively manage delivery risks, escalations, dependencies, capacity constraints, and resource requirements.




Monitor operational performance and identify opportunities to improve service quality, delivery effectiveness, and customer experience.
Provide EMEA Professional Services leadership with zone-level insights, customer feedback, risks, resource requirements, and best practices.
Lead, develop, and engage Professional Services teams, building strong capabilities, accountability, collaboration, and a customer-focused culture.
Significant experience in Professional Services, healthcare technology, medical technology, clinical solutions, or a comparable complex service environment.
Proven leadership experience managing regional or multi-country service delivery organisations.
Strong understanding of professional services delivery, implementation, operational management, and customer lifecycle management.
Strong customer orientation with experience managing senior stakeholders, complex implementations, and delivery escalations.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to operate effectively across different countries, cultures, and business environments.
Fluent English required; As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. To find out more about Healthineers' specific businesses, please visit our company page here.

📌 Zone Delivery Manager, Professional Services (Madrid)
🏢 Siemens Healthineers
📍 Madrid